Frequently Asked Questions
Everything you need to know about your Early Rider experience.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for international orders?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs and any applicable customs duties are the responsibility of the customer for international returns.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer a warranty on your products?
Yes, all our products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship under normal use conditions.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team; after this window, we may already be preparing your shipment.
How do I know if an item is in stock?
Inventory levels are updated in real-time on our product pages. If an item is listed as 'In Stock,' it is ready for immediate dispatch. For out-of-stock items, you can sign up for email alerts to be notified of restocks.